…inspiring others in the charity, non-profit and voluntary sector

Quality Assurance Statement

inspiracion in ensuring that a quality service is provided to the client will:

  • Provide one point of contact for the client
  • Work with an internal nominated point of contact whose role is to
  • check quality of approach and written material
  • Establish an initial meeting with the client to agree objectives, approach and framework
  • Establish written and verbal feedback mechanisms with the client throughout the contract
  • Provide draft material wherever a contract allows to ensure clients have an opportunity to review material prior to reports being finalised
  • On completion of a contract provide the client with an opportunity to feedback via a client satisfaction questionnaire