Quality Assurance Statement
inspiracion in ensuring that a quality service is provided to the client will:
- Provide one point of contact for the client
- Work with an internal nominated point of contact whose role is to
- check quality of approach and written material
- Establish an initial meeting with the client to agree objectives, approach and framework
- Establish written and verbal feedback mechanisms with the client throughout the contract
- Provide draft material wherever a contract allows to ensure clients have an opportunity to review material prior to reports being finalised
- On completion of a contract provide the client with an opportunity to feedback via a client satisfaction questionnaire



